Did you find a product you would like to order? Add the product to your shopping basket by pressing the ‘add to cartt’ button. Many of our products have different variants like color or nicotine levels. Choose the desired option before adding the product to your shopping basket.
My product is not in stock
If your product is not in stock this will be stated in the stock status. We also give you an estimation of when the product will be back in stock. As soon as the ordered product is back in stock, we will immediately start processing your order. After your order is dispatched you will receive an email with a shipping confirmation including a Track & Trace code.
What is the status of my order?
You can check the status of your order via your account page. If you have not created an account, pay attention to the emails you'll receive from us with updates, or send us an email at email@example.com.
When will my order be delivered?
For the Netherlands orders placed before 17pm on a bussinesday will usually arrive the next day. For other countries the delivery time varies. Please check our 'Shipping costs' FAQ page for an overview of the transit times and prices per country.
My order is incomplete, or didn’t arrive
In case your order is not delivered within 5 business days after the expected delivery date, or if your order is missing products, please contact our customer support. We will try and solve the issue adequate.
Cancel my order
In case you would like to cancel your order, contact our customer support as soon as possible. Please supply us the order number in your correspondence.
Direct personal advice
You deserve the best advice. That's why we are happy to help, 6 days per week. Mo t/m fr: 10.00 - 17.30 and on saturdays: 10.00 - 17.30.