To visit this website you must at least be 18 years or older, or the legal smoking age in your country. The legal smoking age may very, depending on the law in the country you live in.

Have you reached the legal smoking age?

NIX 18

Can I return a product?

Want to know more? Click here! Under 18? Don't smoke - don't drink

Swaps & Returns

Can I return a product?

There can be different reasons why you would like to return a product:

  • Right of withdrawal (14 days)
  • A product incorrectly supplied by J WELL
  • Dead on arrival
  • A repair or replacement under warranty

In all cases of a return, contact our customer support, they will gladly help you further. Also consult our terms and conditions.

The products below are excluded from returns:

  • E-liquids if open
  • Clearomizers if used (hygiene product)
  • Drip Tips if used (hygiene product)
  • Coils if no longer in packaging
  • All products that have been used

Direct personal advice

You deserve the best advice. That's why we are happy to help, 6 days per week.
Mo t/m fr: 10.00 - 17.30 and on saturdays: 10.00 - 17.30.