Warranty

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Frequently Asked Questions

Warranty

Warranty period

You have a 2-month warranty on batteries and machines with built-in batteries. There is no guarantee on e-liquids, clearomizers and coils. Our BŌ One devices are excepted and carry a Lifetime warranty. Please read more about Lifetime warranty on our dedicated garanty page for BŌ One.

The warranty does not affect the legal rights regarding warranty and confidence. Legal guarantee means that a product must do what you can reasonably expect from the product.

If you have received a defective product, please contact our customer support, they will gladly help you further.

Right of withdrawal

The right of withdrawal gives you the option to return a product within 14 days of receiving the product without any reason. The 14 days count as reflection time. You may only unpack or use the product to such an extent during these 14 days to be able to assess whether you wish to keep the product. Hygiene products cannot be returned after usage.

If you want to make use of the right of withdrawal, please contact our customer support, they will gladly help you further.

Proof of purchase

If you want to return a product in one of our stores, take the proof of purchase with you. Without a proof of purchase, it is difficult for us to find out the date and place of purchase. If you like to return a product purchased online, please contact our customer support and mention your order number in the correspondence.

Complaints

Are you dissatisfied with one of our products or our service? Please contact our customer support, we will do almost anything to get that smile back on your face!

Direct personal advice

You deserve the best advice. That's why we are happy to help, 6 days per week.
Mo t/m fr: 10.00 - 17.30 and on saturdays: 10.00 - 17.30.