PayPal is unfortunately no longer among the payment options after a change in their user terms.
Payment failed of refused
You did not receive an order confirmation? Please check if the purchase amount has been withdrawn from your account. If the purchase amount has not been withdrawn your payment has failed and you can re-place your order. If the amount is withdrawn please contact our customer support and mention your order number in the correspondence.
After you have contacted us about a return / cancellation of a product or order, you can expect the relevant amount back from us within 14 days.
It is not possible to postpay.
If you have paid by bank transfer, it can take up to 5 business days for the payment to be credited to our account. Your invoice will only be sent after we have received the payment.
Do you want to make a bank transfer? Please use the ordernumber in your transfer which can be found in your order confirmation. You can transfer the amount to:
J WELL Vaping
Direct personal advice
You deserve the best advice. That's why we are happy to help, 6 days per week. Mo t/m fr: 10.00 - 17.30 and on saturdays: 10.00 - 17.30.